Returns & Exchanges
At edenrobe, we strive to ensure your satisfaction with every purchase through a flexible 10-day return and exchange policy for all unworn and tagged items. We are committed to providing a seamless shopping experience, allowing you to shop our latest fashion collections with complete confidence.
Initiate Request
Contact our customer support team via email or WhatsApp within 10 days of delivery, providing your order number and the reason for the return or exchange.
Quality Inspection
Ensure the items are in their original condition, unused, unwashed, and with all edenrobe tags and original packaging intact for a successful verification.
Ship the Product
Once your request is approved, securely pack the item and send it back to our designated warehouse address using a traceable courier service.
Processing & Resolution
After receiving and inspecting the returned item, we will process your exchange or issue a store credit voucher within 7 to 10 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing